Frequently Asked Questions

Buying an OMEGA Product

You can purchase OMEGA watches through our official boutiques, authorized retailers, or online shop (where available). To ensure authenticity, always buy from authorized channels. Genuine OMEGA watches include:

  • Warranty card with 8-digit numeric or 7-digit alphanumeric serial number
  • Matching reference number and purchase details
  • Unique serial number engraved on the case 

Recommended retail prices are displayed on our website. Click “show price” on product pages for details .

Authenticity Verification

Key indicators of authentic OMEGA watches:

  • Master Chronometer models resist magnetic fields (test with a magnet)
  • Exclusive Co-Axial escapement technology
  • Movement components cannot be replicated
  • Serial number verification through authorized service centers 

Warranty Information

All new OMEGA watches come with a 5-year international warranty covering:

  • Material defects
  • Manufacturing faults

Warranty requires:

  • Dated and stamped warranty certificate
  • Purchase from authorized retailer

Not covered:

  • Battery life
  • Normal wear and tear
  • Accidental damage
  • Unauthorized repairs 

E-Commerce

Ordering options:

  • Guest checkout available
  • Account holders can track orders and save preferences

Delivery:

  • 2-7 working days (plus 3 days for bracelet adjustments)
  • National shipping only
  • Tracking provided upon shipment 

Returns:

  • 14-day return policy
  • Items must be unused with original packaging
  • Refund to original payment method
  • Initiate returns through your account or via our returns portal 

Payment methods:

  • Major credit cards (Visa, MasterCard, American Express)
  • Regional payment options available 

Using Your OMEGA Watch

Operating instructions:

  • Included printed manual with purchase
  • Digital manuals available at watches1848.com/manuals 

Care recommendations:

  • Annual water resistance checks
  • Full service every 5-8 years
  • Avoid extreme temperatures and magnetic fields (unless Master Chronometer) 

Water resistance:

  • Varies by model (30m to 1200m)
  • Requires regular gasket replacement
  • Follow maintenance guidelines for optimal performance 

Service Information

Authorized service centers provide:

  • Genuine OMEGA parts
  • 24-month service warranty
  • Professional assessment before service 

Service may be refused for:

  • Counterfeit components
  • Non-OMEGA movements
  • Missing movements 9

For complete service details, visit watches184.com/services 

Vintage Watches

Vintage models may require:

  • Specialized service in Switzerland
  • Longer processing times
  • Unique part sourcing 

Haven’t Found Your Answer?

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